Thank you for choosing Sonics.lk for your online shopping needs. We offer a convenient Cash on Delivery (COD) payment option for smaller-sized products to make your shopping experience smoother and hassle-free. Please read our Cash on Delivery policy carefully to understand how it works.
1. Eligibility:
- The Cash on Delivery option is available only for smaller-sized products.
- Larger-sized products are not eligible for Cash on Delivery and must be paid for using alternative payment methods such as credit/debit cards, digital wallets, or online bank transfers.
2. Payment Process:
- Customers selecting the Cash on Delivery option will pay the total amount due directly to the delivery person upon receiving the order.
- Please ensure that the exact amount is ready in cash, as our delivery agents might not be able to provide change.
3. Verification:
- Customers must provide accurate contact information during the checkout process.
- Our customer service team may contact you to verify your order details before it is processed for delivery.
4. Confirmation:
- Once your order is confirmed, you will receive a confirmation email or SMS containing your order details and estimated delivery time.
5. Cancellation:
- Orders placed via Cash on Delivery can be canceled before they are dispatched for delivery.
- To cancel your order, please contact our customer service team immediately with your order details.
6. Return and Exchange:
- Our standard Return and Exchange policy applies to orders placed via Cash on Delivery.
- Please refer to our Returns & Exchange Policy page for detailed information on returning or exchanging products.
7. Delivery Charges:
- Delivery charges, if applicable, will be communicated to you during the checkout process.
- Additional charges may apply for remote or out-of-service areas.
8. Disclaimer:
- Sonics.lk reserves the right to refuse Cash on Delivery orders without providing any explanation or prior notice.
- We do not accept responsibility for any loss or damage to the product during transit.
9. Contact Us:
- If you have any questions or concerns regarding our Cash on Delivery policy, please feel free to contact our customer service team for assistance.
By selecting the Cash on Delivery option at checkout, you agree to abide by the terms and conditions outlined in this policy.
We appreciate your trust in Sonics.lk and strive to provide you with a seamless shopping experience. Happy shopping!